Return/Refund/Exchnage

🔁 Return/Refund and Exchange Policy


Order Cancellation Policy

Please read the following policy carefully before placing your order. These terms apply to both COD and prepaid orders.


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📌 General Terms:

Once an order is placed, it cannot be canceled by default.

Kindly check your cart and order details carefully before confirming your purchase.

 

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⏱ Cancellation Within 12 Hours (Before Shipping):

If you wish to cancel within 12 hours of placing the order and the order has not been shipped yet:

✅ Only 5% of the total order value will be deducted (for payment gateway and checkout processing charges).

✅ The remaining amount will be refunded to your original payment method.

 

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🚚 Cancellation After 12 Hours (Before Shipping):

If you request cancellation after 12 hours, but the order has still not been shipped:

✅ 5% deduction of the total order value for payment gateway charges.

✅ ₹100 additional deduction for packing and processing.

✅ The remaining amount will be refunded.


🕒 Note: We generally start processing orders approximately 13 hours after they are placed, except on Sundays (our weekly holiday).


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⚠️ Important Exceptions:

In many cases, if the order is placed during working hours, we may process and ship it immediately to ensure faster delivery.

In such cases, the 12-hour cancellation window will not apply, as the order may already be shipped within a few hours.

❌ If the order has already been shipped, it cannot be canceled under any circumstances.

🔄 2. Return or Exchange Policy

We accept returns or exchanges only under specific conditions:

✅ Returns/Exchanges Accepted Only If:

  • Damaged or Broken Product received at the time of delivery.

  • Incorrect Product received (wrong item, color, or style than what was ordered).

📹 Mandatory Unboxing Video Requirement:

You must record a clear unboxing video from start to end, without cuts or pauses, as proof.
This video is necessary to approve any return, exchange, or missing item claim.
Without an unboxing video, no claims will be accepted.

❌ Returns/Exchanges NOT Accepted For:

  • Product feels heavy, big, or uncomfortable after wearing.

  • Size doesn’t match your expectation (we suggest checking size details before purchase).

  • Color looks different in real than in the photo (lighting may affect appearance).

  • Change of mind after receiving the product.

  • Minor issues like detachable stones/beads that can be easily fixed with glue.

  • Artistic variations in hand-painted or handcrafted jewelry (such as Meenakari or enamel work).

    • Slight differences in design, color tones, or patterns in handcrafted or hand-painted jewelry are natural and part of the handmade process. These variations are not defects but reflect the unique craftsmanship of each piece.

    • Returns or exchanges will not be accepted based on artistic differences or color discrepancies between the product and the images shown on our website.

💍 Oxidized Jewelry Clarification

Due to the oxidized finish of certain jewelry, slight variations in the tone (light or dark) may occur. Since oxidized jewelry is handmade, differences in polish or finish are normal and cannot be considered a reason for return or exchange.
❌ Returns or exchanges will not be accepted for issues like oxidized jewelry being lighter or darker in color compared to the images, as this is part of the natural handcrafting process.

📝 Tip: For quality doubts before purchase, you can request a video call verification.

🔁 3. Replacement Policy

If your product is damaged, broken, or incorrect, we will replace it with the same product.

  • No refunds or store credits will be given.

  • Replacement will be done only once, after verifying the unboxing video and product condition.

📅 4. How to Report an Issue

Inform us on the same day of delivery in case of any issue.
Send the unboxing video and a short description of the problem via WhatsApp.

ℹ️ 5. Return Window

  • Eligible returns must be reported within 7 days of delivery.

  • Product Return Condition: The returned product must be in original condition, unused, unworn, and in the same packaging as it was received. It should be in the exact condition shown in the unboxing video.

  • If the product is not returned in the same condition or is not received within 7 days, your return request will be cancelled, and no refund or replacement will be issued.

💡 Important Notes

  • Refunds are NOT issued under any condition. Only replacements will be processed for eligible issues.

  • If we cannot provide a replacement (for example, if the item is out of stock), a refund will be issued to the original payment method within 5 to 7 working days.

📞 Customer Support

Contact for Returns/Exchanges: