❌ 1. Order Cancellation
- Once an order is placed, it cannot be canceled.
- Please review your order carefully before finalizing the purchase.
🔄 2. Returns or Exchange Policy
We only accept returns or exchanges under the following conditions:
✅ Accepted Returns/Exchanges:
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Damaged or Broken Products: If the product is damaged or broken upon arrival.
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Incorrect Products: If the product received is not as per the order (e.g., wrong stone color or product type).
Important:
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Opening Video Requirement: To process any returns or exchanges for damaged or incorrect products, an unboxing video must be provided. The video should be recorded without pauses or cuts to support any claims of missing, wrong, or damaged products.
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Claims without an unboxing video will not be entertained.
❌ We do NOT accept returns for:
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Weight or Size Issues: If the jewelry is too heavy to wear or appears larger than expected.
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Size Expectations: If the size of the jewelry does not meet your expectations.
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Color Discrepancies: Product appearance may vary due to lighting or photography. Returns based on these differences will not be accepted.
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Quality Concerns: If you have any concerns about the quality of the product, please request a video call verification before purchasing.
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Artistic Variations: Slight differences in colors or variations in hand-painted products (such as enamel or meenakari) are part of the craftsmanship and will not be eligible for returns.
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Minor Damage: In rare cases, beads or stones may detach during transit. If the issue can be easily fixed with glue, it will not qualify for an exchange or refund.
🔄 3. Replacement Policy
- If the product you receive is incorrect or damaged, we will provide a replacement of the same product.
📅 4. Notification Procedure
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Notify us on the same day of delivery if you receive a damaged, broken, or incorrect product.
- Please record and submit an unboxing video, without pauses or cuts, to support any claims related to missing, damaged, or incorrect products.
ℹ️ 5. Important Notes
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Applicability: These terms apply only to Indian customers.
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NRI & Foreign Customers: The terms and conditions for NRI and foreign customers will be in accordance with the regulations of their respective countries.
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Refund Policy: Please note that refunds will not be issued for any items that do not meet the return criteria listed above.
📞 For Returns, Exchanges, or Queries
- For any questions regarding returns, exchanges, or issues with products, please contact us via WhatsApp at +91 9358572284.
This updated version includes the requirement for an opening video as part of the return/exchange process, providing more clarity for your customers.
