Return/Refund/Exchnage

🔁 Return/Refund and Exchange Policy (B2B)

Order Cancellation Policy

Please read the following policy carefully before placing your order. These terms apply to both COD and prepaid orders.

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📌 General Terms:

Once an order is placed, it cannot be canceled by default.

Kindly check your cart and order details carefully before confirming your purchase.

 

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⏱ Cancellation Within 12 Hours (Before Shipping):

If you wish to cancel within 12 hours of placing the order and the order has not been shipped yet:

✅ Only 5% of the total order value will be deducted (for payment gateway and checkout processing charges).

✅ The remaining amount will be refunded to your original payment method.

 

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🚚 Cancellation After 12 Hours (Before Shipping):

If you request cancellation after 12 hours, but the order has still not been shipped:

✅ 5% deduction of the total order value for payment gateway charges.

✅ ₹100 additional deduction for packing and processing.

✅ The remaining amount will be refunded.

🕒 Note: We generally start processing orders approximately 13 hours after they are placed, except on Sundays (our weekly holiday and festive holidays).

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⚠️ Important Exceptions:

In many cases, if the order is placed during working hours, we may process and ship it immediately to ensure faster delivery.

In such cases, the 12-hour cancellation window will not apply, as the order may already be shipped within a few hours.

❌ If the order has already been shipped, it cannot be canceled under any circumstances.

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🔄 2. Return or Exchange Policy

Returns/Exchanges will be accepted only under the following conditions:

✅ Accepted If:

• Damaged or broken product received at the time of delivery.

• Incorrect product received (wrong item, color, or style than what was ordered).

📹 Mandatory Unboxing Video

• A clear unboxing video (start-to-end, no cuts) is mandatory for any return, exchange, or missing item claim.

• Without an unboxing video, no claims will be processed.

❌ Not Accepted For:

• Change of mind or unsold inventory.

• Product feels heavy, big, or not as per personal comfort.

• Size mismatch (please confirm dimensions before ordering).

• Slight differences in polish, oxidization tone (light/dark), or finish in handmade jewellery.

• Artistic variations in handcrafted/hand-painted jewellery (e.g., Meenakari, enamel work). These are part of natural craftsmanship and not defects.

💍 Oxidized Jewellery Note

• Variations in oxidized polish (lighter/darker finish) are natural and will not be accepted as a reason for return/exchange.

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🔁 3. Replacement Policy

• If the product is damaged, broken, or incorrect, we will provide a replacement of the same product.

• Replacements will be done only once after verifying the unboxing video.

• Refunds or store credits are not issued (except in case replacement is not possible).

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📅 4. Reporting & Return Window

• Any issue (damage/incorrect product) must be reported on the same day of delivery with a proper unboxing video.

• Once the issue is approved, the buyer must send the product back to our return address within 7 days.

• Return courier must be arranged by the buyer. We will contribute a flat ₹60 towards the return shipping cost.

• If the buyer does not send the return parcel, we will not be able to accept the request.

• If the product is not received within 7 days of approval, the return request will be cancelled.

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💡 Important Notes (B2B Specific)

• No refunds under normal conditions. Only replacement will be provided.

• If the same product is not available, a refund will be processed to the original payment method within 5–7 working days after we have received the returned product.

• Buyers are responsible for reselling/stock clearance; returns are strictly limited to damages/incorrect items.

• Shipping charges are non-refundable.

• If any customer purchases for personal use, the same B2B conditions will apply.

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📞 Customer Support – B2B

• 📱 WhatsApp: +91 9772743762

• 📧 Email: dynamicjewelove@gmail.com

• ⏰ Timings: Monday to Saturday, 10 AM – 6 PM

🏢 Business Details

Dynamic Jewellove

GSTIN: 08BTHPP2390D1ZM

1st Floor, Nandwana Mansion, Sansar Chand Road, Jaipur – 302001, Rajasthan (India)